Lloyds, Halifax & Bank of Scotland glitch – you could be due £40+ compensation

If you bank with Lloyds Banking Group, Halifax or Bank of Scotland, you may be owed compensation after a recent mobile banking error.

Earlier this month, a major app glitch caused some customers to see other people’s transactions in their banking app – raising serious privacy concerns.

The good news? Thousands of users have already been paid around £40 each as a goodwill gesture.

Here’s what you need to know 👇

What actually happened?

On 12 March 2026, a faulty app update led to a data mix-up affecting hundreds of thousands of accounts.

• Some users were shown transactions from other people’s accounts
• Others had their own transactions visible to strangers
• In some cases, extra details (like sort codes or account info) may have been exposed

Importantly:

• Only current accounts were affected
• No money was taken and balances weren’t impacted
• No confirmed fraud has been reported so far

Still, it’s a big deal when banking data is involved.

How much compensation are people getting?

So far:

• Over £139,000 has been paid out
• Around 3,600+ customers compensated
• Average payout:~£40 per person

These are classed as “goodwill payments” for distress or inconvenience – not automatic refunds.

How to check if you were affected

Step 1: Open your banking app and look for any alerts or messages.

Step 2: Think back – did anything look unusual around mid-March?

Step 3: If you took screenshots or noticed strange transactions, that’s useful evidence.

If you’re unsure, it’s still worth checking directly with your bank.